Upstash has Prod Pack and Enterprise plans for customers with critical production workloads. Prod Pack and Enterprise plans include additional monitoring and security features in addition to higher capacity limits and more powerful resources Prod Pack -> Per database Enterprise contract -> Per account Prod Pack are an add-on per database available to both pay-as-you-go and fixed-price plans, not per account. You can have databases on different plans in the same account and each is charged separately. Meanwhile, Enterprise plans are per account, not per database. All of your databases can be included in the same Enterprise plan covering all of your databases.

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Prod Pack Features

These features are available on Prod Pack databases.

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Uptime SLA

All Prod Pack databases come with an SLA guaranteeing 99.99% uptime. For mission-critical data where uptime is crucial, we recommend Prod Pack plans.

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RBAC

Role-Based Access Control (RBAC) is a security model that manages database access. You can create multiple users with different roles to control their actions on your databases. We recommend using RBAC if your database is accessible to multiple developers.

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SOC-2 Type 2 Report

We have a SOC 2 Type 2 report available for our Prod Pack and Enterprise plans. You can request access to the report by contacting support@upstash.com.

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Prometheus Metrics

Prometheus is an open-source monitoring system widely used for monitoring and alerting in cloud-native and containerized environments. Upstash Prod Pack and Enterprise plans offer Prometheus metrics collection, enabling you to monitor your Redis databases with Prometheus in addition to console metrics.

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Datadog Integration

Upstash Prod Pack and Enterprise plans include integration with Datadog, allowing you to monitor your Redis databases with Datadog in addition to console metrics.

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More metrics on the Console

Max interval of the metrics that are available on the Upstash Console increases from one week to one month for databases with Prod Pack.

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High Availability for Read Regions

With Prod Pack add-on, read regions of your database are highly available. This ensures that if one read replica fails, you can read from another read replica in the same region without any additional latency.

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More Backup Capability

Backups up to 3 days are possible with the Prod Pack add-on.

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Encryption at REST

Encrypts the block storage where your data is persisted and stored.

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Enterprise Features

All Prod Pack features can be included in the Enterprise plan upon request. Additionally, Enterprise plans include:

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Professional Support

All of the databases in the Enterprise plan get access to our professional support. The plan includes response time SLAs and priority access to our support team. Check out the support page for more details. The below features are available upon request for Enterprise customers.

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SSO

Single Sign-On (SSO) allows you to use your existing identity provider to authenticate users for your Upstash account. This feature is available upon request for Enterprise customers. VPC Peering and Private Links enable you to connect your databases to your VPCs and other private networks, enhancing isolation and security while reducing data transfer costs. This feature is available upon request for Enterprise customers.

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Configurable Backups

Hourly backups with customizable retention are available upon request for Enterprise customers.

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Access Logs

Enterprise customers can request access logs to the databases.

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More Resources

A non-Enterprise Upstash account can create up to 100 databases and 10 teams. Enterprise customers can request more resources.

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HIPAA Compliance

HIPAA reports are available with our Enterprise plans, along with the SOC 2 Type 2 report. To request access, please contact support@upstash.com.

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How to Upgrade

You can activate Prod Pack on the database details page in the console. For the Enterprise plan, contact support@upstash.com.